Drive-Thru Workers From Around The World Share Weird Customer Stories

Drive-Thru Workers From Around The World Share Weird Customer Stories

Apparently some people think that drive-thru workers can't hear what you say into the mic after you've placed your order. Apparently some people think the staff can't see what you're doing in your car. And apparently a bunch of people think you can just treat folks who work in fast food just however you want.

Welcome to tales from the drive-thru.

benjamin-parker-WDCZ5zl7-Qo-unsplash-300x199.jpgPhoto by Benjamin Parker on Unsplash

45. Dinner and a date

After making his order and assuming we couldn't hear him, this guy said:  "Man, I'm hungry and I need to get laid."

I said, "Well, we can help with the first, you are on your own for the second one."

He took it in stride, and was still laughing when he got to the window.


44. Party in the drive-thru lane

I work at Wendy's and we had a guy come through who had this super deep masculine voice like the voice of a lumberjack or trucker etc. He orders and then, because we're busy he's stuck back at the speaker. I think it was party in the U.S.A that started playing and this guy starts singing along in a super high pitched voice. Like little girl high pitched.

All of us with headsets (which we muted) started dying of laughter. It had been a busy and crappy day but that man made it all better.

billy-ray-cyrus-79522-300x243.jpgImage by

43. You know what else will help? A doctor

I worked at McDonalds when I was 15-16 and a guy came through and ordered just an orange juice. The guy in the seat next to him had a nail from a nail gun through his hand and was shaking. The guy said the orange juice was to stop the guy from going into shock.

injury-903380-300x200.jpgImage by

42. That's what you get for doing them a favor

Maybe not the weirdest but the meanest for sure.

I was hanging out after hours with a friend who was finishing up her shift. She was working drive thru which was the only thing actually open. Some people came through and just asked for a couple cups of water. She says it costs 0.50 for that (stupid freaking rule) but they said they didn't have any money. She said ah well, no big deal, come on through, and handed two cups of water to the person in the back seat (that's how they pulled up).

The guy yells "THANKS, IDIOR" and throws the two cups of water on her, then drives away.

People are jerks.

refreshment-438399-300x200.jpgImage by


41. Never be rude to the people who feed you

A woman pulled up in the drive-thru talking on her phone. I asked what she would like, she told me she needed a minute while continuing her phone conversation. A minute later I asked if she was ready. She yelled no and then went back to her conversation, saying something along the lines of “OMG this [bleep] at the drive-thru won’t stop rushing me.”

It was the lunch rush and there was a lot to do inside so I started helping the other team members and ignored her. A long 30 seconds later, she was FINALLY ready to order -- so I got my revenge. I made her wait a full three minutes before actually taking her order. Waste my time and call me names, and I’ll waste yours, lady! P.S. We can hear everything you say the second you pull up.

woman-1401618-300x256.jpgImage by

40. I'm not the king you're looking for

One time these three guys who were stoned out of their minds came through. It took like a full five minutes to get through the order because they couldn’t stop laughing. Also, the guy was ordering “Whoppers,” and I don’t work at Burger King! Then at the window, they had to change a bunch of the order and he was still saying “Whoppers.”

I told him we don’t serve Whoppers and they all started laughing again.

burger-3437618-300x237.pngImage by

39. The Colonel is rolling in his grave

A guy at our KFC was actually selling illegal substances through the drive-thru. His customers would ask for “extra biscuits” with their order, and he would put the weed in the bag -- but then he made a fatal mistake. A soccer mom one day went through, had about five kids with her. She orders extra biscuits for them. Suffice to say, that guy was fired pretty quickly. It made the evening news too.

poster-1049571-300x168.jpgImage by

38. Chicken and butt sandwich

I work at the local Carl's Jr near my home and one day I had a a couple (I think). Once they finished ordering into the microphone, they kept talking, not realizing they could still be heard.

They were talking about how they would put the food on each other's body parts and eat off them while they did it. I believe his exact words were "I can't wait to take a bite out of that chicken and butt sandwich."

Quite a weird experience, and the best part was when he pulled up to the window, he asked if I could speed up his order cause he had a very important meeting to attend. One of the greatest things I have experienced to this day.

sandwich-434658-300x200.jpgImage by

37. Never fight before you get your coffee

I work at a Starbucks drive-thru. One time an older woman and a girl maybe early 20s drove up to the box. The woman started ordering liked normal, then she started screaming. We could hear a commotion and then saw the younger girl slapping the crap out of the woman. Then the woman started to drive forward while screaming. Then the girl got out and had crutches and a broken leg and just started hobbling away.

I still have no idea what that was about.

starbucks-463689-300x200.jpgImage by

36. The choice is yours

I heard a couple break-up. I asked to take their order, she couldn’t make up her mind, he said to give them a moment, which lead to him just absolutely kicking off about her inability to make any kind of choice in their relationship, let alone good choices apparently, and ended with him saying, “We’ll get the food, I’ll take you home and that’s it, I’m freakin’ done.”

When they came to the window she was full-on sobbing, like those ugly-gasp-choking cries. The dude just paid and kept on going.



35. Breakfast is over, buddy

I used to work at McDonalds. When this happened, I was on the headset. We finish serving breakfast at 10:30, guy pulls up at 10:40 and says “I’ll have a sausage and egg McMuffin.” I apologize and say that we’re not serving breakfast anymore. There’s silence for around 10 second, then I hear him swear very loudly and drive out of the drive-thru at around 30 mph (way too fast). He nearly clipped someone's side mirror as he flew past.

french-fries-1851143-300x200.jpgImage by

34. Screwdrive-thru

I worked the drive-thru at McDonald's when I was 16 and 17, and one time this beater of a sedan pulled up with a middle-aged woman and a couple of kids inside. The kids were jumping all over the place unbuckled and freaking out, and instead of a key, she had a screwdriver jammed in the ignition. I suppose she could have just owned a crapped car and had rowdy kids, but at the time I really thought she had abducted the kids and stolen the car.

screwdriver-33634-300x289.pngImage by

33. Drive-thru in the wild west

We used to have a guy who would order every so often and when he drove up he wasn't ever wearing pants or underwear just had a tiny wash cloth over his junk. We also had people ride through on horses.

woman-3432069-300x200.jpgImage by

32. Telling tales out of school

Heard a woman talk about sex on the phone with I’m assuming a friend of hers because they were talking about how whatever guy she was hooking up with had small junk and both of them cackled maniacally. (I could hear the woman on the phone because she was so loud.)


31. A zoo in a car

Multiple stories here, other than the normal people who are obviously hammered everyday.

First one was a couple doing it. The woman was riding the driver as I was taking their money and handing them their food. Neither one of them were wearing any clothes as far as I could tell.

Another was a hearse that had a bed in the back with blankets and everything. My guess was that he lived in it.

Last one, when I was taking the order all I heard were birds. When she pulled around she had a least twenty birds flying freely in the car and some raccoons and things wandering around.

raccoon-1885137-300x168.jpgImage by

30. This guy doesn't understand taxes

At Carl's Jr one day, this super irritable guy pulled into the drive-thru asking if the $1 chicken sandwiches had a tax on them. After he was told yes, he goes, “Screw this, I’ll just go to McDonald’s!”

Yeah, they're still going to have tax there man…

mcdonald-998495-300x278.pngImage by


29. Dine and dash

Working the McD's drive-thru, back in the day, I watched a lady use the dash as a plate. Opened up two ketchup packets and squirted directly onto what was NOT a clean dashboard. She dumped the fries out next to it and went to town. WTF.

car-dashboard-2667434-300x200.jpgImage by

28. Talk about a close call

I worked in a drive-thru coffee house all through college. Tons of weird stuff happened, we were on the outskirts of town. But the all time creepiest; a guy came through in a clearly stolen car, he was absolutely filthy and started yelling about Columbine; he wouldn't leave for the longest time. Was an all around weird customer.

A few days later, I'm bringing in the newspapers and this guys face is splashed across the front. Turns out he went in a spree, shooting someone in Arizona and a few people in Idaho. He came through just 15 or so minutes before his final attack.

handcuffs-2102488-5-300x169.jpgImage by

27. I just hope they're happy together

I used to work at a Burger King in a sort of weird part of town.

About 2 times a week, a man (probably in his mid 30s) with  a lazy eye, and a hillbilly accent would pull up in a really old beater and get 3 orders of value chicken nuggets (12 nuggets) with BBQ sauce, a large fry, and 2 large Sprites.

This wouldn't seem very odd except for the fact that, in the passenger seat, there was always a female blow-up doll. Whom he talked to, and frequently asked, "Ya wan anythin' elze?"

It was incredibly weird, like a real-life version of Lars and the Real Girl - Hillbilly Edition.

human-3429797-300x200.jpgImage by

26. The drive of shame

I worked at Burger King in high school.

One time I had a couple come through who ordered some food, as well as two of the largest size drinks you can get: one milk shake and one soda. They roll up to the window and we take care of the monetary transaction. I always passed drinks out first because they were always ready first.

So, I put both of these gargantuan beverages in one of those flimsy cardboard-ish drink carriers (in opposite corners, diagonally from one another to maximize stability), and start to pass it slowly to the driver. I get it out my window and partially into his where he receives the hand-off and I let go of it entirely. I withdrew my arm into the window, and just as the driver gets the drinks all the way into his vehicle, he slams the accelerator and then immediately slams the brakes.

The drinks took flight and went straight into the upper corner of the windshield on the passenger side where they exploded all over everything in the front of the car. I mean EVERYTHING. The car remained stopped for about five seconds, then rolled sheepishly out of the drive through lane without the food that was ordered.

auto-3114061-300x199.jpgImage by

25. What a sweet gesture for saving his life

This happened in the drive thru. Had a guy have a heart attack right at the window. He walked up to the window, we told him to come I the doors but he hit the ground. Called 911 and they took him away.

Couple weeks later the same staff was working (turns out he worked it out with the manager) he came in and bought us pizza and a gift card for each of us to say thank you. Was pretty crazy. Don't think I'll ever forget it.

heartache-1846050-300x200.jpgImage by

24. Moral of the story: they can hear you

I work at a local burger/ice cream place. During the summer, we’d occasionally get pretty backed up in drive-thru, due to pretty much everything being made to order. So I take this lady’s order, but she has to sit there for a while since the line was so backed up. About seven or so minutes after she orders, she (very loudly) says, “What the heck could be taking so long?! It’s a fast food place!”

She had no idea we could hear her. So, without much thought I turned my mic back on to apologize for the wait. I could feel her embarrassment from the window. I didn’t really realize that she didn't know I could hear every word she said until my co-worker said something.

ice-cream-cone-1274894-300x200.jpgImage by


23. Don't push someone who hates their job

I was working at McDonald’s while in high school. I’ve since served as a combat medic and can safely say that the drive-thru was still the worst time in life. Anyway, this one woman comes up to the speaker and, before I acknowledge her, is screaming the most vile profanities imaginable at, what I can only assume, is her children in the same car.

I greet her and her tone immediately shifts to pleasant. She gets up to the window and does the same thing, screaming profanities and then super pleasant during our interaction. Until, of course, she realizes that we didn’t give her enough straws.

Then she tore into me. "No wonder you work here. You don't have the brains for anything else! This is going to be your life because you're too stupid to even get straws right!!!"

As I was 16 and didn’t really care about the job, I said “Ma’am, I’m 16. I have plenty of time to grow out of working at McDonald’s. Your anger issues are probably going to last a lifetime.”

The manager had to give her some free french fries to calm her down and make her go away.

angry-featured-300x200.jpgImage by Robin Higgins from Pixabay

22. Dave's not here, man

Was working a drive thru and this guy is on the phone while ordering his food. I and the other person on mic heard him say something along the lines of how his buddy Dave had gotten into a car wreck. We didn't get to hear the rest of the story, however.

He pulls up to the window and I go "is Dave okay? We're all dying to know." He looked shocked and then laughed and said that yes, Dave was fine.

It wasn't a bad night.

crash-1308575-1-300x199.jpgImage by

21. Sometimes the bad guy is the one working the drive-thru

I used to work at a McDonald's in my town. This lady comes starts to order and she sounds incredibly rude. This new guy who had taken her order didn't know how to work the headset and he had the microphone on. Here was the convo. We will call him Idiot.

Idiot: "Man this lady sounds like a real piece of work. What a witch."

Me: "Uhhhh your headset is on. Please turn it off."

Idiot: "I bet she's fat too! She's ordering all this crappy food."


Idiot: "What do you mean? No it's not..."

He just kept going. I ended up having to go up to the front and knock the headset off his head. The lady wasn't very happy either.

agent-18741-300x225.jpgImage by

20. Getting a head

When I worked at a small town McDonald's, one morning our first customer through drive-thru reported to us that their was a goat head on top of our drive through speaker out back. When the store manager went and checked sure enough their was a severed goat's head on top of the drive through speaker.

He and the maintenance guy cleaned it up. Still have no idea who did it or why, but the manager didn't call the cops because he didn't want to give the culprits the publicity.

goat-1596880-1-300x212.jpgImage by

19. Some like it hot

I used to work the grill at McDonald’s. Once, this guy came through and said, “I want two double cheeseburgers and I want ‘em hot, $@#%!” I don’t like him swearing at my drive-thru partner, so I make those doubles and throw them in the queuing oven. A queuing oven is like a billion-watt microwave -- you normally put a burger in for like three seconds, and I put these in for 10 seconds, then hot-potatoed them into the bag and gave them to the person at the drive-thru.

I listen over the headset and hearing him opening the bag, followed by “OW THAT’S HOT $&@#%!!” So satisfying, it still makes me smile 25 years later.

volcano-1784658-300x200.jpgImage by

18. That's not how you teach compassion

There were two homeless people fighting in the parking lot. Some guy rolled up to the speaker with two kids in the back, and I couldn’t believe what I heard him say: “Do you guys want to watch them fight?…Ok, I’ll go through and get the food you guys stay here.” I was watching on the security camera as this man lets out two kids, around six and eight years old, so they could stand by the dumpster and watch two drunk guys beat the crap out of each other with bricks.

boy-1528150-199x300.jpgImage by

17. Ice cream is no cure for unrequited love

A girl was in the middle of ordering when her boyfriend called her to break up with her and confess he had been cheating on her (her car put the call through the speakers). I couldn’t comp her order, but I did tell the person at the other window to give her a free ice cream of her choosing. I’m surprised she didn’t just pull out of line.

ice-cream-926426-300x200.jpgImage by

16. The old stop-and-chat

I was working drive-thru and I had a customer pull up to the speaker to order. Then afterward, she didn’t pull up to the pickup window. I could still hear what she was saying, even though I’m not taking her order. She then started having a loud phone conversation and started talking about how she was cheating on her boyfriend.

I gave her a little time and then said, “You can pull up ma’am.”

cell-phone-connection-contact-6111-300x200.jpgPhoto by Kaboompics .com from Pexels

15. You can't put a price on a great manager

I used to be a drive-thru bank teller and this woman dropped a hundred dollar bill from her withdrawal envelope inside her car. She accused me of stealing. And while I rechecked my drawer, she called me a racial slur and accused me of coming to the States for the sole purpose of stealing from Americans, all the while thinking the microphone was off. My manager overheard the whole interaction.

Well, by the time the woman came into the bank screaming, her younger son came running after her because he found the bill underneath the driver’s seat. My manager closed her bank account and told her to not come back.

atm-1524870-300x200.jpgImage by

14. We're not all idiots

When I worked at McDonald’s, a lady pulled up and started saying how she hates coming here because the drive-thru person is always an idiot who never gets her order right and how McDonald’s only hires idiots… but I had the perfect way to stick it to her. I greeted her with “Hello ma’am, sorry for your past experiences but not all of us are idiots, and in fact we all can hear you on the headsets as soon as you pull up.” She drove off.

mcdonalds-450433-300x225.jpgImage by

13. You're on candid camera!

Most if not all of Starbucks drive-thrus have a camera, so we can see you. We can see when you flip us off. We can see when you’re doing something you shouldn’t be. We can see the faces and hateful glares you make. And more importantly, we can see when you and your SO are for some reason trying to get it on in the drive-thru lane.

Like y’all can’t wait and pull into the parking lot for that?

surveillance-camera-3137102_1920-300x199.jpgImage by

12. We all know that voice

My customer service voice sounds very happy, but is very much fake, and has lead to a lot of interesting customer experiences. One time, I did my whole introductory crap that you have to do in the Starbucks drive-thru, and the lady mumbled about me being way too loud and happy, so I just asked her what she said even louder and happier.

She didn’t repeat her remark and just ordered that time. I also had multiple incidents where people are like, “Wow, somebody’s had a lot of coffee!” Starbucks drive-thru is one heck of an interesting place.

starbucks-2346226-300x200.jpgImage by

11. I want to know all the ingredients

The woman legit argued with me about whether or not eggs are in our milkshakes because "I'm a vegetarian for two days (but I guess I don't want to eat something healthy like salad) and I can't have eggs."

No our shakes don't have eggs.


Yes really.

"Why is that information not on your menu?"

Okay, do you want to speak to the manager?

Rambles to my manager about our ingredients and that nutrition brochure she was handed can't be trusted because FDA is corrupt.

Another time the same woman came through and asked us if we would bake her fries (with her Big Mac meal!) in the oven because "fried food is unhealthy."

egg-943413-300x200.jpgImage by

10. Yeah, I think he really wanted it

One story that always sticks with me just for pure nonsensical reasons was this one guy who came in bright and early and asked for a coffee. I asked back if he wanted cream and sugar. He loudly responds, “HAHA NO! But can you put a SNAIL in it!” I was dumbfounded and we both sat in silence for a solid thirty seconds. Finally, he cleared his throat and just said, “Haha, no could you imagine? Black is fine.”

snail-2983235-2-300x199.jpgImage by

9. Taco 'bout embarrassing

I used to work at a Burger King. While working drive-thru, I heard two women arguing and asking each other where the tacos on the menu were. This went on for about three minutes before one of them said, “Oh this isn’t Jack in the Box,” and promptly left without taking their order. It gave my coworkers and me a good chuckle.

taco-3643599-278x300.pngImage by

8. It comes back to bite you

When I was working at McDonald’s, I had an entitled person come through. When I asked her to hold on for a second, she said “I don’t have time for this crap” and told me that I should hurry my slow butt up. So I took a bite of her food. That same day, I quit to save myself from getting fired.

apple-15687-300x200.jpgImage by

7. This Arby's manager is the law

Years ago, I was working at Arby’s. My manager was a police cadet for the local police department. Someone in the drive-thru says, “Man hurry up and pass that stuff.” My boss comes running out of his office yelling, “He’s smoking pot! I have to call it in!” He sprints to his office and jumps on the phone. He comes running back out a few minutes later and starts talking to the guy on a headset.

He’s acting like he can’t hear what the guy is saying, basically buying time. Then he tells the guy to pull up so he can take the order. The guy pulls up and orders a chicken sandwich. My boss tells him there will be a wait on the chicken. About 20 seconds later, two squad cars pull up, block the car in the drive-thru and begin their search, arresting the driver and a passenger for “smoking in public and minor possession,” or at least that was what I was told.

I gave that boss a huge piece of my mind that day.

police-2122376-1-300x200.jpgImage by

6. A little bit saucy

When I was a teenager working drive-thru at Taco Bell I had these drunk guys cursing up a storm about how they never get extra sauce when they ask for it, and when they say extra sauce, they mean EXTRA SAUCE. Blah, blah, blah! So when I gave them the order, I shoved an entire box of mild sauce packets out of the window and into their car.

I think there were something like 1,200 packets in a box. You would have thought they won the lottery, and the next day my manager was yelling at all of us to only give one packet per item.

taco-155812-300x264.pngImage by

5. You lost the element of surprise

Long ago, in a faraway land, I worked for Taco Bell on weekends. I was working the drive-thru window at 2 AM. Some guys with severe munchies order about $30 worth of food. After I give them the total, one of the guys tells the other that it would be funny to throw his drink into the employee’s face at the window. I was furious, but what happened next was amazing.

I waited until I got the money, gave them their food and change, but not the drinks. When they asked for the drinks, a few guys in our crew went to the window and suggested they didn’t need the drinks, because they would hate if one of them had a drink accidentally thrown in his face. The looks on their faces when they realized the whole crew heard them on the headsets and speakers in the kitchen were priceless.

They left without drinks. It’s nice when your coworkers have your back.


4. Good thing the police were there

I worked at a McDonald’s in a rough part of town back when I was a teenager. We had uniformed cops in the lobby after about 6ish. One night, two guys ordered in the drive-thru but couldn’t pull up because the line was a bit long. They didn’t realize that I could still hear them, and their chilling conversation made my stomach drop. They were debating whether or not to rob me.

I walked up front, got one of the officers, explained the situation, and he followed me back to the window.

When the guy handed me a credit card, I asked for ID, then handed the ID to the officer, who stepped clearly into their view and copied down the license info into a notebook. He had a short chat with the guys through the window and told them to get lost. I handed them back the cards and canceled their order.

The officer took statements from the other people on the headset and went back to sipping his coffee.

police-378255-1-300x212.jpgImage by

3. That's what the glove compartment is for

A couple years ago, I worked at a drive thru and this guy came around to pay. When he got there, he asked "hey, did I say I wanted extra pickles on that? Because I want extra pickles on that." I informed him that his burger was already made and ready to go, but offered to have a new one fixed up with a satisfactory amount of pickles.

The man paused, then had a look of realization. He looked up and said "Don't worry about it! Now that I think about it, I think I might have some extra ones right here." this valued customer then proceeded to open up his glove compartment and pull out a giant jar of sliced pickles. It was weird.

man-641691-1-300x200.jpgImage by

2. Yes, it's my fault we don't have Real Fruit Slushies

A guy kept changing his freaking order, and I finally hammered out something that I thought would appease him. I read it back to him. We agreed that this would do.

He couldn't move out of range though because the drive-thru was a little backed up with a Karen who couldn't understand that due to company policy I wasn't going to take her order at the window just because she had to wait to place it at the speaker. That's not how the real world works. Not when I have a line behind you that was perfectly able to place their orders at the window.

Anyway, right before I disconnected with him (I'd been busy making drinks to carry out to the car behind Karen), I overheard him cursing me out on the phone to whoever. He clearly had no idea I could hear him. Like how I was, "A stupid deaf [bleep] of a [bleep]. Can you believe they discontinued Real Fruit Slushies here? It's all that [bleep's] fault, obviously. And she got my order all wrong ..."

Yada yada BS. I finally decided to act like I'd half-heard and asked, "I'm sorry sir, what was that? Would you like to add to your order?"

There was a strangled sort of noise, someone in the car who I had not previously heard in the car started laughing and then it all got muffled because he rolled up his window. I hung up and proceeded on.

Karen soon peeled out of the parking lot like she was late for her 4pm Chess Game with Satan. As soon as I was able to move some cars, the last car to place an order excused him from the line and peeled out as well. It was Real Fruit guy. I know because I checked with the cars around him. It's like ... Yeah. We can still hear you up to a certain point, idiot. I hope he learned something, but probably not.

milkshake-1021027-1-300x200.jpgImage by

1. Holy moly

When I was working a drive-thru window I was more worried that the customer would overhear what I was saying about them. One time I called a guy an idiot under my breath (wasn’t holding down the talk button). Then, when he pulled up to the window to pay, my blood ran cold… It was my pastor.

pastor-3559661_1920-300x200.jpgImage by